Support Services

Embedded Access is your partner in embedded software development.

Our live support staff provide timely, accurate response to your technical support issues. It’s like having another member on your development team.

SupportWhen faced with a tight deadline, even a seasoned developer can use some help. You don’t have time to navigate layers of menus in an automated attendant to reach a call centre support staff who will have someone who is familiar with your product call back in a few days.

A Support Service Contract with Embedded Access provides you with the piece of mind that your developers will have our support team at their disposal when they need it most. Having direct access to engineers who know the products and can understand and resolve your issue fast can help you keep your project on schedule, reduce frustration, and give you the opportunity to get your product to market sooner.

Converging technologies and more sophisticated customers mean devices must be more complex, while intense competition shrinks time-to-market and holds costs to razor-thin margins. To stay ahead in this demanding market, you need a reliable partner who delivers the support services you need, exactly when you need them.

Embedded Access Support Services Plans

Support Services Plans from Embedded Access offer customer the following services and benefits:

  • Free pre-integrated and tested updates to the covered products.
  • Help with installation and configuration of Embedded Access software.
  • Solutions and workarounds for reproducible issues on Embedded Access supported hardware.
  • Access to live embedded software engineers on our techical support telephone hotline.
  • Prompt, personal and accurate response to your support inquires.
  • 24/7 access to our on-line technical support issue tracker.
  • Support via e-mail at support@embedded-access.com.
  • A single point of contact for all aspects of your embedded software solution, be it software components or tools.
  • Guaranteed next-day or sooner response time.
  • Business hours are Monday through Friday, 9 a.m. to 5 p.m. EST.

Embedded Access Supported Products

Embedded Access offers Support Services Plans for all of the products we sell, including:

  • MQX RTOS
  • RTCS TCP/IP Stack
  • USB Host and USB Device Stacks
  • HTTP Web Server
  • MFS FAT File System
  • SFFS Flash File System
  • SSL / SSH
  • PEG+ Embedded GUI
  • CANopen
  • Email Clients
  • CodeWarrior Development Tools

Contact Support

Client support is available from Monday through Friday, 9 a.m. to 5 p.m. EST.

By Phone: +1-613-591-0300
By Fax: +1-613-591-0350

By E-mail: support@Embedded-Access.com

On the Web: support.embedded-access.com

On-line Technical Support Issue Tracker

Supported customers of Embedded Access can login to our on-line technical support site where they can log technical support issues as well as update and check on the status of specific support requests. This service is available 24 hours a day, 7 days a week.

Embedded Access strives to ensure we maintain an excellent level of technical product support. Our customers are among the happiest in the embedded software industry because they have direct access to knowledge embedded software experts that are highly motivated to help solve their problems. Here is what some of our customers have to say.

“Embedded Access has been a tremendous resource and partner for the Thomas G. Faria Corporation. During the rapid development of our WatchDog vessel monitoring product line, Embedded Access personnel worked side by side with Faria engineers in order to meet the demanding development schedule. More importantly, their firmware worked as promised. I would highly recommend their services.”

Nicholas E. Ortyl, VP of Engineering
Thomas G. Faria Corporation

“Embedded Access was able to quickly diagnose and resolve our driver problems enabling us to meet a critical deadline. With their in-depth knowledge of real time systems, I’d highly recommend Embedded Access to anyone requiring assistance with low level components or module Integration.”

Bruon Marchard, Software Manager
Scanditronix Wellhofer GmbH

“Embedded Access has proven to be a cost effective technology partner for us. They are truly experts in embedded system design, development and integration and always meet our deadlines.”

Dick Fischer, Chief Operating Officer
Sine-Wave Technologies, Inc.

Interested in learning more? Contact us today.